Conversation View
A support conversation in the shared team inbox, with the customer's message and an agent reply.
Chatwoot
Open-source customer support platform for live chat, email, and social messaging.
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Inbox Dashboard
The main conversations dashboard showing open conversations across channels.
Reports Overview
Live reporting dashboard with open/unassigned conversation counts, agent status, and traffic charts.
Website Widget Configuration
Configuring the live chat widget's branding, greeting, and behavior, with a live preview.
Inboxes Settings
The inboxes settings page listing all connected channels.
About this app
Chatwoot is a self-hosted customer support and engagement platform that unifies live chat, email, and social/messaging channels into a single team inbox. Agents collaborate on conversations with private notes, canned responses, and automation rules, while a website widget, REST API, and webhooks let you embed support directly into your product. It is built as an open-source alternative to Intercom, Zendesk, and Freshdesk for teams that want to keep customer conversation data under their own control.
- Authentication:Password AuthSocial LoginSAML SSO
- Access Control:TeamsRBACUnlimited Users
- Data:Audit Log
- Integrations:REST APIWebhooks
- UI:
- Other:Captain AI AssistantConversation Automation RulesService Level Agreements (SLA)Shared Team InboxVoice ChannelWebsite Live Chat Widget
Last release
v4.16.0 (4 days ago*)
Last activity
about 9 hours ago*
GitHub
chatwoot/chatwoot34.6k stars
8.3k forks
Funding
LicenseCustomOrganisation typeCompanyCountry of origin🇮🇳 IndiaHeadquarters🇮🇳 IndiaIncorporated in🇺🇸 United States
Technology stack
- Ruby
- JavaScript
- Vue
- HTML
- Dockerfile
- Shell
- Liquid
- SCSS
- Procfile
- Makefile
License
Custom
Custom or non-standard license
Licensed under the MIT Expat license, except the enterprise/ directory (SAML SSO, custom roles, SLAs, voice, Captain AI) which ships under a separate source-available enterprise license.
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