Conversation View
A support conversation in the shared team inbox, with the customer's message and an agent reply.
Chatwoot
Customer support platform for unifying live chat, email, and social messages.
1 / 5
Inbox Dashboard
The main conversations dashboard showing open conversations across channels.
Reports Overview
Live reporting dashboard with open/unassigned conversation counts, agent status, and traffic charts.
Website Widget Configuration
Configuring the live chat widget's branding, greeting, and behavior, with a live preview.
Inboxes Settings
The inboxes settings page listing all connected channels.
About this app
Chatwoot is a self-hosted customer support platform that brings live chat, email, and social and messaging channels into one shared team inbox. Agents work from a single view with private notes, canned responses, and automation rules, and a website chat widget plus a REST API and webhooks let you wire support straight into your own product. People who choose Chatwoot most often cite two reasons. The first is wanting customer conversation data on infrastructure they control, which matters most to teams in regulated industries. The second is avoiding per-agent pricing that adds up as a team grows. Chatwoot follows through on the second point, with unlimited agents and no per-seat fee on the free self-hosted tier. Roles and permissions, the voice channel, and the Captain AI assistant require the Premium Support tier; SAML single sign-on, audit logs, and SLA policies require Enterprise. The shared inbox, automation rules, live chat widget, and REST API are free with self-hosting.
- Authentication:API KeysMFAPassword AuthSocial LoginSAML SSO
- Access Control:TeamsUnlimited UsersRBAC
- Data:Audit Log
- Integrations:REST APIWebhooks
- UI:AndroidDark ModeiOS
- Infrastructure:
- Support / Helpdesk:Automation RulesLive Chat WidgetShared InboxSLACaptain AI AssistantVoice Channel
GitHub
chatwoot/chatwoot36.5k stars
8.8k forks
Commit activity
commits / monthLifetime79
Past year116
Past month189
As of last sync (about 22 hours ago)
Funding
LicenseCustomOrganisation typeCompanyCountry of origin🇮🇳 IndiaHeadquarters🇮🇳 IndiaIncorporated in🇺🇸 United States
Technology stack
- Ruby
- JavaScript
- Vue
- HTML
- Dockerfile
- Shell
- Liquid
- SCSS
- Procfile
- Makefile
License
Custom
Custom or non-standard license
Licensed under the MIT Expat license, except the enterprise/ directory (SAML SSO, custom roles, SLAs, voice, Captain AI) which ships under a separate source-available enterprise license.
Bitflake is not affiliated with or the creator of this project. App names, logos, and trademarks are property of their respective owners. Data shown (including GitHub stats) is updated once per day and may be inaccurate or out of date. Spotted an issue? Let us know at contact@bitflake.com.